Top Removals Top Removals
box box box box

Terms and conditions

  • Our prices exclude GST.
  • We provide a door-to-door service. The hourly rate starts once we arrive at the client’s first address and stops when the unload is complete at the final address. All removals are a minimum of 2 hours. After this, we charge per minute (hourly rate calculated pro rata).
  • Each truck is fully-equipped with free of charge materials: specialised removal blankets, cardboard, specialised trolley, removal carrying straps, loading ramps, and tools to assemble/dismantle goods. Additional materials can be purchased from either the office directly, or from the removalists upon request; these include: bubble wrap, shrink wrap, tape, boxes and mattress/couch plastic covers.
  • Although every professional attempt to move items will be carried out as directed by the client, we reserve the right to refuse service at any point.
  • The client, or the client representative, must always be present during the move. The client must show us everything required to be moved and must check that nothing extra is taken, or items missed.
  • We require full payment at the end of the move. The client has the choice to pay either cash, bank transfer or Visa/Mastercard (3% surcharge paying with a card).
  • No surcharges for weekend bookings or public holidays.
  • We do not charge any extra for using stairs or elevators.
  • Any extra-large item must be notified to the office prior to the move together with full descriptions and pictures of the item (I.e.: piano, pool table, gym equipment, etc.). Heavy surcharges may apply for specific items
  • Goods in transit have up to $50,000 insurance coverage, Public liability & property damage up to $1,000,000 coverage. $250 excess fee applies if any damage to the client’s goods and property needs to be fixed or replaced by Top Removals.
  • Insurance will only apply if the client, or a representative of the client, is present throughout the duration of the move.
  • Insurance applies only when items are professionally protected. Insurance will not apply in any case where the customer refuses the professional recommendation as to the safest way of transporting your items
  • Insurance will not cover damaged items inside the boxes unless Top Removals were responsible for the packing service.
  • Insurance does not cover self-assembled furniture items or flat board.
  • Insurance does not cover television or computer equipment not packed in their original box.
  • Insurance does not cover stone, including marble, concrete, granite, composite or similar items due to their inherent fragility.
  • Insurance does not cover electrical fault unless caused by physical damage.
  • A damage caused during the move must be notified by email to [email protected] no later than 24 hours after the move. Each claim should include as much information as is known regarding the nature and extent of loss or damage, the value or items and the cost of repairs.
  • Our entire staff is experienced, efficient and friendly!